Refund Policy

Consultations

• If Aanchal Jaiswal doesn't accept your call, no charge is debited.
• If the call drops in the first 60 seconds due to a network issue on Aanchal Jaiswal's side, the billed amount is auto-refunded to your wallet.
• Consultations are otherwise non-refundable once delivered — the time has been spent.

Astromall — physical items

• Gemstones, rudraksha and yantras are energised before shipping and are non-returnable for hygiene and spiritual reasons.
• Damaged-in-transit or manufacturing-defect items are replaced free of charge if reported with an unboxing video within 48 hours of delivery.
• If an order is cancelled before dispatch you receive a full refund to your wallet within 24 hours.

Astromall — digital reports & pooja services

• Digital reports are delivered immediately and are non-refundable.
• For booked poojas, cancellations more than 48 hours in advance receive a 100% wallet refund; less than 48 hours, 50%; on the day, no refund.

How to request a refund

Email hello@insightvisions.in with your order or session ID. Most wallet refunds reflect within 24 hours; bank refunds may take 5–7 working days.